Broker service line 844-394-3978 (Monday through Friday, 9 a.m. to 6 p.m. MT).

If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-co@kp.org.

For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.

For compensation questions, please fill out a Compensation Inquiry Form and send to CO-BrokerComp@kp.org.

For technical questions related to Business.kp.org or Book of Business access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 9am-6pm MT) or by email at csc-sd-cas-web-support@kp.org.

Questions about your account or can’t complete your transactions online?

Billing & Eligibility
Phone: 866-868-7220
Option 7: Enrollment
Option 8: Billing
Email: csc-den-roc-group@kp.org
Hours: Mon.–Fri., 7 a.m.–6 p.m. Mountain time (MT)
Electronic file interchange
Email: csc-efi-em-liaison@kp.org

Questions about your business with KP?

Broker Compensation Shared Services
Phone: 844-268-2943
Email: co-brokercomp@kp.org
Hours: Mon–Fri, 7 a.m.–7 p.m. MT

Sales and Account Management
Phone: 866-331-2091, option 2, or contact your manager directly

Need help with other plan services?

Client Services Unit
Phone: 855-327-0507
Hours: Mon.-Fri., 8 a.m.-5 p.m. MT
Email: co.kp.csu@kp.org