Help & support for Kaiser Permanente brokers and employers.
Broker service line 844-394-3978 (Mon-Fri 8am-5pm PT)
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif@kp.org.
For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form and send to BCS_CA_DocAdministration@kp.org.
For technical questions related to web support, portal access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 8am-5pm PT) or by email at csc-sd-cas-web-support@kp.org.
Billing and eligibility
Phone: 800-731-4661, option 4
Email: csc-largeaccounts@kp.org
Email: csc-sd-sba@kp.org (small groups)
Hours: Mon.–Fri., 8 a.m.–5 p.m. PT
Electronic file interchange
Email: csc-efi-em-liaison@kp.org
Literature request
Phone: 866-752-4737
Email: csu.ca@kp.org
Hours: Mon.–Fri., 8 a.m.–5 p.m. PT
Broker Compensation Shared Services
Phone: 800-440-2323
Email: bcs_ca_docadministration@kp.org
Hours: Mon–Fri, 8:30 a.m.–5 p.m. PT
Account Management
Please contact your Kaiser Permanente representative
Get a quote and learn about applying for coverage
Employer & Broker Services
Phone: 855-327-0507
Hours: Mon.-Fri., 9 a.m.-5 p.m. PT
Email: ca.kp.ebs@kp.org
Enrollment and billing
California Service Center
Phone: 1-800-790-4661, option 1
Email Forms: csc-sd-sba@kp.org
Fax: 1-855-355-5334
Hours: Monday-Friday, 8:00 a.m. – 5:00 p.m. PT
Literature Request
Client Service Unit
Phone: 1-800-790-4661, option 2
Email: csu.ca@kp.org
Fax: 1-800-369-8010
Hours: Monday-Friday, 8:00 a.m. – 5:00 p.m. PT
Broker/Employer Account Management
Account Management Support Team
Phone: 1-800-790-4661, option 3
Email: amt@kp.org
Fax: 1-800-369-8010
Hours: Monday-Friday, 8:00 a.m. – 5:00 p.m. PT
Closed: 12:00 p.m. – 1:00 p.m.
Service and Care Delivery Inquiries
Employer Broker Services (EBS)
Phone: 1-855-327-0507, option 1
Email: ca.kp.ebs@kp.org
Hours: Monday-Friday, 8:00 a.m. – 5:00 p.m. PT
Member Service Contact Center
Kp.org
Phone: 1-800-464-4000 (TTY 711)
Hours: 24 hours a day, 7 days a week (closed holidays)
Small Group Sales
Phone: 1-800-789-4661, option 5
Email: kaiser.sbu.sales@kp.org (general info and quoting)
Email: kpsbubrokenewgroups@kp.org (new group submissions)
Broker service line 844-394-3978 (Monday through Friday, 9 a.m. to 6 p.m. MT).
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-co@kp.org.
For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form and send to CO-BrokerComp@kp.org.
For technical questions related to Business.kp.org or Book of Business access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 9am-6pm MT) or by email at csc-sd-cas-web-support@kp.org.
Billing & Eligibility
Phone: 866-868-7220
Option 7: Enrollment
Option 8: Billing
Email: csc-den-roc-group@kp.org
Hours: Mon.–Fri., 7 a.m.–6 p.m. Mountain time (MT)
Electronic file interchange
Email: csc-efi-em-liaison@kp.org
Broker Compensation Shared Services
Phone: 844-268-2943
Email: co-brokercomp@kp.org
Hours: Mon–Fri, 7 a.m.–7 p.m. MT
Sales and Account Management
Phone: 866-331-2091, option 2, or contact your manager directly
Client Services Unit
Phone: 855-327-0507
Hours: Mon.-Fri., 8 a.m.-5 p.m. MT
Email: co.kp.csu@kp.org
Broker service line 844-394-3978 (Mon-Fri 11am-8pm ET)
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-ga@kp.org.
For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form and send to Broker.Services-GA@kp.org.
For technical questions related to Business.kp.org or Book of Business access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 11am-8pm ET) or by email at csc-sd-cas-web-support@kp.org.
Billing & Eligibility
Phone: 866-868-7220
Option 7: Enrollment
Option 8: Billing
Email: csc-den-roc-group@kp.org
Hours: Mon.–Fri., 7 a.m.–6 p.m. (ET)
Electronic file interchange
Email: csc-efi-em-liaison@kp.org
Broker Compensation Shared Services
Phone: 844-268-2943
Email: co-brokercomp@kp.org
Hours: Mon–Fri, 7 a.m.–7 p.m. ET
Sales and Account Management
Email: kpbrokersales@kp.org or Please contact your Kaiser Permanente representative
Employer & Broker Services
Phone: 855-327-0507
Hours: Mon.-Fri., 9 a.m.-5 p.m. ET
Email: ga.kp.ebs@kp.org
Broker service line 844-394-3978 (Mon-Fri 8am-5pm PT)
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-hi@kp.org.
For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form and send to HI-BKRLAC@kp.org.
For technical questions related to Business.kp.org or Book of Business access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 8am-5pm PT) or by email at csc-sd-cas-web-support@kp.org.
Billing & Eligibility
Phone: 866-868-7220
Option 7: Enrollment
Option 8: Billing
Email: csc-den-roc-group@kp.org
Hours: Mon–Fri, 7 a.m.–6 p.m. (HST)
Electronic file interchange
Email: csc-efi-em-liaison@kp.org
Broker Compensation Shared Services
Phone: 844-268-2943
Email: hi-bkrlac@kp.org
Hours: Mon–Fri, 6 a.m.–6 p.m. HST
New Group Sales
Phone: 808-432-5919
Email: hi-sales@kp.org
Account Management
Please contact your Kaiser Permanente representative
Get a quote and learn about applying for coverage
Employer & Broker Services
Phone: 855-327-0507
Hours: Mon.-Fri., 9 a.m.-5 p.m. HST
Email: mas.kp.ebs@kp.org
Broker service line 844-394-3978 (Mon-Fri 11am-8pm ET)
If you have multiple questions about KPIF applications, billing, and administration please fill out an Application Status and Billing form and send it to kpif-member-mas@kp.org.
For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.
For compensation questions please fill out a Compensation Inquiry form and send to BrokerSupport-MAS@kp.org
For technical questions related to Business.kp.org or Book of Business access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 11am-8pm ET) or by email at csc-sd-cas-web-support@kp.org.
Billing & Eligibility
Phone: 877-514-5114
Option 7: Enrollment
Option 8: Billing
Enrollment: membership-analytical-team@kp.org
Manual Enrollment: membership-enrollment-team@kp.org
Billing: mas-kp-premium-recon@kp.org
Hours: Mon–Fri, 9 a.m.–6 p.m. Eastern time
Electronic file interchange
Email: csc-efi-em-liaison@kp.org
Broker Compensation Shared Services
Phone: 844-268-2943
Email: brokersupport-mas@kp.org
Hours: Mon–Fri, 7 a.m.–7 p.m. ET
Sales and Account Management
Email: kpbrokersales@kp.org or Please contact your Kaiser Permanente representative
Get a quote and learn about applying for coverage
Employer & Broker Services
Phone: 855-327-0507
Hours: Mon.-Fri., 9 a.m.-5 p.m. ET
Email: mas.kp.ebs@kp.org
Broker service line 844-394-3978 (Mon-Fri 8am-5pm PT)
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-nw@kp.org.
For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form and send to brokersupport-nw@kp.org.
For technical questions related to Business.kp.org or Book of Business access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 8am-5pm PT) or by email at csc-sd-cas-web-support@kp.org.
Billing and eligibility
Phone: 866-868-7220
Option 7: Eligibility
Option 8: Billing
Email: csc-den-roc-group@kp.org
Hours: Mon–Fri, 7 a.m.–6 p.m., (PT)
Electronic file interchange
Email: csc-efi-em-liaison@kp.org
Broker Compensation Shared Services
Phone: 844-268-2943
Email: brokersupport-nw@kp.org
New Group Sales
Phone: 503-813-2630, option 2
Email: nw.small.business@kp.org
Email: nw-large-business@kp.org
Account Management
Please contact your Kaiser Permanente representative
Employer & Broker Services
Phone: 855-327-0507
Hours: Mon.-Fri., 9 a.m.-5 p.m. PT
Email: nw.kp.ebs@kp.org
Contact your Group Sales Team
Phone: 1-800-474-1079
Contact your Group Sales Team
Western Washington
1-800-542-6312
Central/Eastern Washington
1-800-497-2210
If you have any questions, contact Kaiser Permanente Washington Producer Operations by calling 1-800-337-3196, option 1, or send an email to brokerappt.commission@kp.org.
Contact your Large Group Sales Team
Seattle/Tacoma Office
Phone: 1-800-542-6312
Email: kpwasearfp@kp.org
