Broker service line 844-394-3978 (Mon-Fri 11am-8pm ET)

If you have multiple questions about KPIF applications, billing, and administration please fill out an Application Status and Billing form and send it to kpif-member-mas@kp.org.

For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.

For compensation questions please fill out a Compensation Inquiry form and send to BrokerSupport-MAS@kp.org

For technical questions related to Business.kp.org or Book of Business access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 11am-8pm ET) or by email at csc-sd-cas-web-support@kp.org.

Questions about your account or can’t complete your transactions online?

Billing & Eligibility
Phone: 877-514-5114
Option 7: Enrollment
Option 8: Billing
Enrollment: membership-analytical-team@kp.org
Manual Enrollment: membership-enrollment-team@kp.org
Billing: mas-kp-premium-recon@kp.org
Hours: Mon–Fri, 9 a.m.–6 p.m. Eastern time

Electronic file interchange
Email: csc-efi-em-liaison@kp.org

Questions about your business with KP?

Broker Compensation Shared Services
Phone: 844-268-2943
Email: brokersupport-mas@kp.org
Hours: Mon–Fri, 7 a.m.–7 p.m. ET

Sales and Account Management
Email: kpbrokersales@kp.org or Please contact your Kaiser Permanente representative

Get a quote and learn about applying for coverage

Need help with other plan services?

Employer & Broker Services
Phone: 855-327-0507
Hours: Mon.-Fri., 9 a.m.-5 p.m. ET
Email: mas.kp.ebs@kp.org