Broker service line 844-394-3978 (Mon-Fri 8am-5pm PT)

If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif@kp.org.

For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.

For compensation questions, please fill out a Compensation Inquiry Form and send to BCS_CA_DocAdministration@kp.org.

For technical questions related to web support, portal access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 8am-5pm PT) or by email at csc-sd-cas-web-support@kp.org.

Questions about your account or can’t complete your transactions online?

Billing and eligibility
Phone: 800-731-4661, option 4
Email: csc-largeaccounts@kp.org
Email: csc-sd-sba@kp.org (small groups)
Hours: Mon.–Fri., 8 a.m.–5 p.m. PT

Electronic file interchange
Email: csc-efi-em-liaison@kp.org

Literature request
Phone: 866-752-4737
Email: csu.ca@kp.org
Hours: Mon.–Fri., 8 a.m.–5 p.m. PT

Questions about your business with KP?

Broker Compensation Shared Services
Phone: 800-440-2323
Email: bcs_ca_docadministration@kp.org
Hours: Mon–Fri, 8:30 a.m.–5 p.m. PT

Account Management
Please contact your Kaiser Permanente representative

Get a quote and learn about applying for coverage

Need help with other plan services?

Employer & Broker Services
Phone: 855-327-0507
Hours: Mon.-Fri., 9 a.m.-5 p.m. PT
Email: ca.kp.ebs@kp.org

For the fastest way to contact key departments, download this small business service reference guide.

Enrollment and billing
California Service Center
Phone: 1-800-790-4661, option 1
Email Forms: csc-sd-sba@kp.org
Fax: 1-855-355-5334
Hours: Monday-Friday, 8:00 a.m. – 5:00 p.m. PT

Literature Request
Client Service Unit
Phone: 1-800-790-4661, option 2
Email: csu.ca@kp.org
Fax: 1-800-369-8010
Hours: Monday-Friday, 8:00 a.m. – 5:00 p.m. PT

Broker/Employer Account Management
Account Management Support Team
Phone: 1-800-790-4661, option 3
Email: amt@kp.org
Fax: 1-800-369-8010
Hours: Monday-Friday, 8:00 a.m. – 5:00 p.m. PT
Closed: 12:00 p.m. – 1:00 p.m.

Service and Care Delivery Inquiries
Employer Broker Services (EBS)
Phone: 1-855-327-0507, option 1
Email: ca.kp.ebs@kp.org
Hours: Monday-Friday, 8:00 a.m. – 5:00 p.m. PT

Member Service Contact Center
Kp.org
Phone: 1-800-464-4000 (TTY 711)
Hours: 24 hours a day, 7 days a week (closed holidays)

Small Group Sales
Phone: 1-800-789-4661, option 5
Email: kaiser.sbu.sales@kp.org (general info and quoting)
Email: kpsbubrokenewgroups@kp.org (new group submissions)