Reducing overuse, misuse, and abuse through integration
It’s our integrated care delivery system and seamless coordination that make our opioid management programs possible — and successful. In our unique model, members, providers, hospitals, medical offices, pharmacies, and laboratories are linked together in one connected system. Physicians and care teams from our primary and specialty care, pain management, and addiction medicine departments work closely with each other — and with our pharmacists — to provide effective pain relief without putting our members at risk for opioid-related complications. We accomplish this through:
- Provider education. Clinicians receive up-to-date training in pain management best practices, along with strategies for avoiding prescribing long-term opioids to patients who have never used them.
- Rx tapering programs. Multidisciplinary teams are available to help members who already use opioids lower their doses to safer levels or discontinue use altogether.
- Patient therapy plans. When opioids are clinically appropriate, we prescribe them safely — and educate members about the risks associated with opioid therapy. We also regularly monitor members taking opioid medications through regular office visits, phone calls, and drug screenings.
- Digital safety alerts. Our electronic health record system alerts physicians about duplicate opioid prescriptions, and our pharmacy teams review early refills and other potential signs of opioid abuse.