High-Quality Care

How our approach drives better quality outcomes

Many new care delivery models are focused on achieving better quality outcomes through greater collaboration and financial accountability. It’s the right move, and long overdue. We pioneered the innovative principles that they’re basing themselves on 70 years ago.

Because we’re all part of one organization, our primary care and specialty providers, pharmacies, and laboratories coordinate patient care to provide better quality outcomes. Best practices are shared and can be adopted quickly across the organization. Doctors have more time to focus on caring for patients and are committed to providing the right care instead of more care.

Best in clinical quality seven years in a row

Two Percentage bars indicating that KP Clinics are 228% better than average.

— Aon Hewitt Health Value Initiative benchmarking study — Kaiser Foundation Health Plan, Inc. Aon Hewitt, September 24, 2015

Ranked highest in customer loyalty — six years in a row

Satmetrix Corporate S-shaped Logo

For the sixth year in a row, Kaiser Permanente ranked highest in customer loyalty among health insurance providers based on the 2016 Satmetrix® Consumer Net Promoter Score® Benchmark Study. Our score of 43 is more than double the industry average. Surveyed members said they appreciate our service features and the feeling that Kaiser Permanente acts in their personal best interest.1

Understanding the different quality reports

90% of people think they’re receiving the best care but can’t explain how they know this.2

Learn how leading organizations rate and rank health plan quality >

See our approach to care in action

Heart Health

The best way to treat a heart attack is to prevent it.

Sepsis Prevention

Saving lives through early, aggressive treatment.

Discover the value built into Kaiser Permanente care and coverage.

Better quality care helps keep your employees healthier, which can help you more effectively manage costs.

See How to Manage Costs
  • “Nordstrom, Samsung, USAA, Cricket, Kaiser Permanente, and Walmart Pharmacy Lead Their Sectors in 2016 Net Promoter® Benchmarks from Satmetrix,” Satmetrix press release, June 28, 2016. NPS, Net Promoter, and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Visit satmetrix.com/nps-benchmarks/.
  • Robert Pearl, M.D. “Myth: You Know When You Have a Great Doctor and Can Prove it,” Forbes.com. June 19, 2014.