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Virtual care — telehealth and digital services at Kaiser Permanente

Virtual care has huge potential to transform your employees’ health care — but not all virtual care is created equal. At Kaiser Permanente, telehealth and virtual care aren’t just used by your employees and their doctors — they’re integrated across our entire care experience. Harnessed by every clinician. At every step along the way.

Many convenient ways to get care now

Telehealth has been a core part of how we’ve delivered care for years. While other providers stop with phone appointments, our comprehensive virtual care capabilities work together to streamline your employees’ experience with many convenient ways to get care around the clock across the U.S. That’s the speed of your workforce.

  • Phone appointment

  • Secure email

  • 24/7 virtual care and advice

  • Online chat

  • Online physical therapy

  • Inpatient remote specialists

  • Video visit

  • E-visit

  • Mobile app and kp.org

  • Wellness apps and online self-care

  • Prescription delivery

  • Remote patient monitoring

Infographic showing how telehealth is integrated across our network

Kaiser Permanente
health care clinician

Kaiser Permanente

we serve

100% connected
to our integrated telehealth system

Completely connected health care — zero gaps

Only 31% of hospitals and health organizations use telehealth tools within their electronic health record systems. 1
Kaiser Permanente’s telehealth system is completely embedded across our entire organization and connected to your employees’ electronic health records — accelerating treatment while avoiding care gaps and waste.


High-Impact Innovations Elevating Employee Health

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How integrated telehealth drives affordability

When people are unsure about what care they need, many decide to visit urgent care or the emergency room when it’s not necessary or appropriate — driving up costs for both employers and their employees.

By integrating telehealth services into everyday care, we make it easier for your employees to connect to a convenient, effective, and cost-efficient care option for their needs.

Lower costs with fewer in-person visits

Each in-person appointment your employees don't need
saves you an average of

$174 in direct costs
2 hours of work time. 2

Improving access and reducing barriers to care

Equal access to virtual care is central to our mission of providing high-quality care to everyone, regardless of who they are, where they live, or what languages they speak. Our virtual care services help remove barriers to care and improve equitable health care by:

  • Expanding access for older members and underserved communities
  • Eliminating barriers such as travel or the need to take time away from work or home
  • Providing care in many languages

Curbing costs of chronic conditions

Chronic conditions affect about half of all employees and account for 90% of U.S. health care costs.3 With more virtual care options, it’s easier for patients to stay engaged in their care. Also, in-person visits can sometimes be challenging for people with chronic conditions, and telehealth is a great option for them.

Our electronic health record system allows care teams to collaborate remotely, across different locations and specialties, to deliver the right care.

For example, health care costs are approximately $9,600 higher per person annually for employees with diabetes than for those without. With remote diabetes management tools, it’s easier for our members to stay on top of their care — leading to better health outcomes and long-term savings.4

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  • 1Source: Becker’s Hospital Review, July 2, 2020.
  • 2Established patient visit, level 3, Kaiser Permanente Sample Fee List, 2024. Cost varies by region. 2022 American Time Use Survey, U.S. Bureau of Labor Statistics, bls.gov/tus, accessed March 4, 2024.
  • 3“Health and Economic Costs of Chronic Diseases,” CDC, accessed September 9, 2020. Raghupathi and Raghupathi, International Journal of Environmental Research and Public Health, March 1, 2018.
  • 4American Diabetes Association, March 22, 2018.