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Virtual Complete Plans

Offer your workforce a virtual-first option for affordable and convenient telehealth care

Telehealth isn’t an add-on at Kaiser Permanente; it’s a core feature of our integrated care delivery system. With a Kaiser Permanente Virtual CompleteTM plan, your employees will have several ways to access high-quality virtual care — for many health conditions — that’s both affordable and convenient, helping them stay healthier and more engaged on the job. They’ll get to choose how they get care, by taking full advantage of our many no-cost virtual care options — while having access to in-person primary care whenever they need it.

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Our care teams are connected through our electronic health record system

Your employees get coordinated care from a team that always knows their medical history — whether care is received virtually or in-person.* Your employees can have confidence that they’ll get the right care at the right time.

Our in-person care includes labs and medical facilities; virtual care includes prescription delivery, 24/7 advice line, video, and phone appointments.

Greater affordability through a virtual-first approach to care

Virtual Complete plans offer upfront value through $0 virtual care. Each virtual care appointment can save time missed away from work, and also:

  • Lower costs for both employers and employees
  • Reduce workforce stress
  • Remove barriers to getting care

And when your employees need in-person primary care, with no referral required, they’ll still have access to a wide range of common services available at a predictable copay.

This chart highlights a sample of our Virtual Complete offering.

Service Copay

Virtual care

Primary care, specialty care, mental health, pediatrics, dermatology, and more


Digital health support*

Self-care apps, personalized healthy lifestyle programs, and more


In-person preventive care

Routine physicals, screenings, and immunizations


In-person office visits

Including primary care, mental health, and more

First 3 visits: $30 before deductible Additional visits: $30 after deductible

Lab tests

$15, not subject to deductible

Generic prescriptions

$15, not subject to deductible


Range of deductible options
  • Copays for in-person office visits, lab tests, and generic prescriptions might be different.
  • *Digital health offerings are not covered benefits and are subject to change.

The easy-to-access convenience of virtual care

With an enhanced suite of virtual care choices, your employees can get care in more ways than ever before. All without setting foot in a doctor’s office.

Virtual Complete plans allow members to:

  • Schedule phone or face-to-face video visits1 with their care team and
    specialists they’ve been referred to.2

  • Get on-demand support with
    24/7 care advice by phone.

  • Order prescriptions on our mobile
    app or kp.org and get same-day or
    next-day delivery to their home.3,4

  • Use our online symptom checker
    to get personalized care advice
    within a few hours.

  • Email their Kaiser Permanente
    doctor’s office with nonurgent questions and get a reply within 2 business days.

  • Get questions addressed quickly by chatting online with a customer
    service representative.5

1. Video visits are available to Kaiser Permanente members who have a camera-equipped computer or mobile device and are registered at kp.org. 2. While traveling out of state, phone and video visits may not be available due to state laws that may prevent doctors
from providing care across state lines. Laws differ by state. 3. Available on most prescription orders. Standard delivery at no cost. Additional fees may apply for same-day and next-day delivery. 4. Targeted for California deployment by July 1, 2021. 5. See note 4

With kp.org and the Kaiser Permanente app, members have a simple, secure way to manage their health — all in one connected, convenient platform.

Get a quote on a Virtual Complete plan for your business

Virtual care can address a wide range of health needs

We also use virtual care for preventive measures and chronic condition management, not just for simple one-time care needs.

Many care teams provide virtual care, including:*

  • Primary care
  • Pharmacy
  • Mental health
  • Urgent care
  • Pediatrics
  • COVID-19
  • Family medicine
  • Cold and Flu
  • Women’s health
  • Internal medicine

More than half of all our care is delivered virtually, including:+

  • Phone

    24.1M phone visits

  • Email

    59.7M member emails

  • Video

    6.9M video visits

  • *Available services vary based on the market, and not all conditions can be managed virtually.
  • +Kaiser Permanente Telehealth Insights Dashboard, accessed March 1, 2021.

Digital health resources that help members pursue wellness on demand

Your employees also have access to digital wellness tools designed to help them thrive, including:

Healthy lifestyle programs

Online programs that offer tools for healthy living and personalized tips to help employees reach their health goals.


ClassPass offers no-cost access to thousands of on-demand workout videos, plus reduced rates on livestream and in-person classes.


myStrength provides personalized programs for managing depression, stress, anxiety, and more. Employees can set their own goals and work at their own pace.


Calm is an app for meditation, mindfulness, mental resilience, and sleep – designed to help lower stress, reduce anxiety, and more.

headspace care icon

Headspace Care

Headspace Care offers 1-on-1 emotional support coaching and self-care activities to help with many common challenges — from stress and low mood to issues with work and relationships, and more.

Get a quote on a Virtual Complete plan for your business

  • *Only when seen at Kaiser Permanente medical facilities.
  • Digital health offerings are subject to change. myStrength® is a trademark of Livongo Health, Inc., a wholly owned subsidiary of Teladoc Health, Inc.