Telehealth isn’t an add-on at Kaiser Permanente; it’s a core feature of our integrated care delivery system. With a Kaiser Permanente Virtual CompleteTM plan, your employees will have several ways to access high-quality virtual care — for many health conditions — that’s both affordable and convenient, helping them stay healthier and more engaged on the job. They’ll get to choose how they get care, by taking full advantage of our many no-cost virtual care options — while having access to in-person primary care whenever they need it.
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Your employees get coordinated care from a team that always knows their medical history — whether care is received virtually or in-person.* Your employees can have confidence that they’ll get the right care at the right time.
Virtual Complete plans offer upfront value through $0 virtual care. Each virtual care appointment can save time missed away from work, and also:
And when your employees need in-person primary care, with no referral required, they’ll still have access to a wide range of common services available at a predictable copay.
This chart highlights a sample of our Virtual Complete offering.
Primary care, specialty care, mental health, pediatrics, dermatology, and more
Digital health support*
Self-care apps, personalized healthy lifestyle programs, and more
In-person preventive care
Routine physicals, screenings, and immunizations
In-person office visits
Including primary care, mental health, and more
With an enhanced suite of virtual care choices, your employees can get care in more ways than ever before. All without setting foot in a doctor’s office.
Virtual Complete plans allow members to:
Schedule phone or face-to-face video visits1 with their care team and specialists they’ve been referred to.2
Get on-demand support with24/7 care advice by phone.
Order prescriptions on our mobileapp or kp.org and get same-day ornext-day delivery to their home.3,4
Use our online symptom checkerto get personalized care advicewithin a few hours.
Email their Kaiser Permanentedoctor’s office with nonurgent questions and get a reply within 2 business days.
Get questions addressed quickly by chatting online with a customerservice representative.5
1. Video visits are available to Kaiser Permanente members who have a camera-equipped computer or mobile device and are registered at kp.org. 2. While traveling out of state, phone and video visits may not be available due to state laws that may prevent doctors
from providing care across state lines. Laws differ by state. 3. Available on most prescription orders. Standard delivery at no cost. Additional fees may apply for same-day and next-day delivery. 4. Targeted for California deployment by July 1, 2021. 5. See note 4
With kp.org and the Kaiser Permanente app, members have a simple, secure way to manage their health — all in one connected, convenient platform.
Depending on your location and business size, you may be offered a different virtual plan.
Not currently available in Hawaii.
Minimum of 2 in Colorado,
states, and Washington. Minimum of 51 in Oregon. Minimum of 101 in California.
We also use virtual care for preventive measures and chronic condition management, not just for simple one-time care needs.
24.1M phone visits
59.7M member emails
6.9M video visits
Your employees also have access to digital wellness tools designed to help them thrive, including:†
Online programs that offer tools for healthy living and personalized tips to help employees reach their health goals.
ClassPass offers no-cost access to thousands of on-demand workout videos, plus reduced rates on livestream and in-person classes.
myStrength provides personalized programs for managing depression, stress, anxiety, and more. Employees can set their own goals and work at their own pace.
Calm is an app for meditation, mindfulness, mental resilience, and sleep – designed to help lower stress, reduce anxiety, and more.
Services covered under your health plan are provided and/or arranged by Kaiser Permanente health plans: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii • Kaiser Foundation Health Plan of Colorado • Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 • Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc., in Maryland, Virginia, and Washington, D.C., 2101 E. Jefferson St., Rockville, MD 20852 • Kaiser Foundation Health Plan of the Northwest, 500 NE Multnomah St., Suite 100, Portland, OR 97232 • Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc., 320 Westlake Ave. N, Suite 100, Seattle, WA 98109 • Self-insured plans are administered by Kaiser Permanente Insurance Company, One Kaiser Plaza, Oakland, CA 94612
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