Broker Frequently Asked Questions
- What can I do on business.kp.org (formerly account.kp.org)?
- Can a client account have multiple online users?
- Are enrollment changes completed immediately?
- Can my client’s employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
- Can my clients manage their membership via electronic file?
- When can my clients begin using business.kp.org (formerly account.kp.org)?
Group Documents and Invoices
Sales
Online Tools
What can I do on business.kp.org (formerly account.kp.org)?
business.kp.org (formerly account.kp.org) allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on business.kp.org. Please note that business.kp.org capabilities vary by region and type of account.
Can a client account have multiple online users?
Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.
Are enrollment changes completed immediately?
Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.
Can my client's employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
No, business.kp.org (formerly account.kp.org) is only for group-level administration.
Can my clients manage their membership via electronic file?
Electronic file processing is not handled via business.kp.org (formerly account.kp.org). If you are interested in submitting membership via electronic file, please contact your account manager for more information.
When can my clients begin using business.kp.org (formerly account.kp.org)?
Newly sold groups may begin using business.kp.org (formerly account.kp.org) as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on business.kp.org.
Broker Administration and Compensation
How can I become a broker for Kaiser Permanente?
Learn about getting appointed as a broker in our Working with KP section
Where can I find information about my commission?
Check out the Compensation area in our Working with KP section
How can I update my broker information?
Our Working with KP section has information on Broker administration where you can learn more about licenses, appointment paperwork, changes to demographic information and broker of record updates.
Group Documents and Invoices
How can I move my client to paperless billing?
Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.
How do you notify clients who are delinquent?
Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.
Sales
What products and coverage options can I sell at Kaiser Permanente?
Check out the Plans and Coverage section to see what we offer.
How can I get a quote for my client?
See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.
- What can I do on business.kp.org (formerly account.kp.org)?
- Can a client account have multiple online users?
- Are enrollment changes completed immediately?
- Can my client’s employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
- Can my clients manage their membership via electronic file?
- When can my clients begin using business.kp.org (formerly account.kp.org)?
Group Documents and Invoices
Sales
Online Tools
What can I do on business.kp.org (formerly account.kp.org)?
business.kp.org (formerly account.kp.org) allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on business.kp.org. Please note that business.kp.org capabilities vary by region and type of account.
Can a client account have multiple online users?
Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.
Are enrollment changes completed immediately?
Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.
Can my client's employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
No, business.kp.org (formerly account.kp.org)is only for group-level administration.
Can my clients manage their membership via electronic file?
Electronic file processing is not handled via business.kp.org (formerly account.kp.org). If you are interested in submitting membership via electronic file, please contact your account manager for more information.
When can my clients begin using business.kp.org (formerly account.kp.org)?
Newly sold groups may begin using business.kp.org (formerly account.kp.org) as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on business.kp.org.
Broker Administration and Compensation
How can I become a broker for Kaiser Permanente?
Learn about getting appointed as a broker in our Working with KP section
Where can I find information about my commission?
Check out the Compensation area in our Working with KP section
How can I update my broker information?
Our Working with KP section has information on Broker administration where you can learn more about licenses, appointment paperwork, changes to demographic information and broker of record updates.
Group Documents and Invoices
How can I move my client to paperless billing?
Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.
How do you notify clients who are delinquent?
Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.
Sales
What products and coverage options can I sell at Kaiser Permanente?
Check out the Plans and Coverage section to see what we offer.
How can I get a quote for my client?
See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.
- What can I do on business.kp.org (formerly account.kp.org)?
- Can a client account have multiple online users?
- Are enrollment changes completed immediately?
- Can my client’s employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
- Can my clients manage their membership via electronic file?
- When can my clients begin using business.kp.org (formerly account.kp.org)?
Group Documents and Invoices
Sales
Online Tools
What can I do on business.kp.org (formerly account.kp.org)?
business.kp.org (formerly account.kp.org) allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on business.kp.org. Please note that business.kp.org capabilities vary by region and type of account.
Can a client account have multiple online users?
Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.
Are enrollment changes completed immediately?
Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.
Can my client's employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
No, business.kp.org (formerly account.kp.org)is only for group-level administration.
Can my clients manage their membership via electronic file?
Electronic file processing is not handled via business.kp.org (formerly account.kp.org). If you are interested in submitting membership via electronic file, please contact your account manager for more information.
When can my clients begin using business.kp.org (formerly account.kp.org)?
Newly sold groups may begin using business.kp.org (formerly account.kp.org)as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on business.kp.org.
Broker Administration and Compensation
How can I become a broker for Kaiser Permanente?
Learn about getting appointed as a broker in our Working with KP section
Where can I find information about my commission?
Check out the Compensation area in our Working with KP section
How can I update my broker information?
Our Working with KP section has information on Broker administration where you can learn more about licenses, appointment paperwork, changes to demographic information and broker of record updates.
Group Documents and Invoices
How can I move my client to paperless billing?
Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.
How do you notify clients who are delinquent?
Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.
Sales
What products and coverage options can I sell at Kaiser Permanente?
Check out the Plans and Coverage section to see what we offer.
How can I get a quote for my client?
See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.
- What can I do on business.kp.org (formerly account.kp.org)?
- Can a client account have multiple online users?
- Are enrollment changes completed immediately?
- Can my client’s employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
- Can my clients manage their membership via electronic file?
- When can my clients begin using business.kp.org (formerly account.kp.org)?
Group Documents and Invoices
Sales
Online Tools
What can I do on business.kp.org (formerly account.kp.org)?
business.kp.org (formerly account.kp.org) allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on business.kp.org. Please note that business.kp.org capabilities vary by region and type of account.
Can a client account have multiple online users?
Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.
Are enrollment changes completed immediately?
Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.
Can my client's employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
No, business.kp.org (formerly account.kp.org) is only for group-level administration.
Can my clients manage their membership via electronic file?
Electronic file processing is not handled via business.kp.org (formerly account.kp.org). If you are interested in submitting membership via electronic file, please contact your account manager for more information.
When can my clients begin using business.kp.org (formerly account.kp.org)?
Newly sold groups may begin using business.kp.org (formerly account.kp.org) as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on business.kp.org.
Broker Administration and Compensation
How can I become a broker for Kaiser Permanente?
Learn about getting appointed as a broker in our Working with KP section
Where can I find information about my commission?
Check out the Compensation area in our Working with KP section
How can I update my broker information?
Our Working with KP section has information on Broker administration where you can learn more about licenses, appointment paperwork, changes to demographic information and broker of record updates.
Group Documents and Invoices
How can I move my client to paperless billing?
Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.
How do you notify clients who are delinquent?
Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.
Sales
What products and coverage options can I sell at Kaiser Permanente?
Check out the Plans and Coverage section to see what we offer.
How can I get a quote for my client?
See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.
- What can I do on business.kp.org (formerly account.kp.org)?
- Can a client account have multiple online users?
- Are enrollment changes completed immediately?
- Can my client’s employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
- Can my clients manage their membership via electronic file?
- When can my clients begin using business.kp.org (formerly account.kp.org)?
Group Documents and Invoices
Sales
Online Tools
What can I do on business.kp.org (formerly account.kp.org)?
business.kp.org (formerly account.kp.org) allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on business.kp.org. Please note that business.kp.org capabilities vary by region and type of account.
Can a client account have multiple online users?
Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.
Are enrollment changes completed immediately?
Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.
Can my client's employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
No, business.kp.org (formerly account.kp.org)is only for group-level administration.
Can my clients manage their membership via electronic file?
Electronic file processing is not handled via business.kp.org (formerly account.kp.org). If you are interested in submitting membership via electronic file, please contact your account manager for more information.
When can my clients begin using business.kp.org (formerly account.kp.org)?
Newly sold groups may begin using business.kp.org (formerly account.kp.org) as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on business.kp.org.
Broker Administration and Compensation
How can I become a broker for Kaiser Permanente?
Learn about getting appointed as a broker in our Working with KP section
Where can I find information about my commission?
Check out the Compensation area in our Working with KP section
How can I update my broker information?
Our Working with KP section has information on Broker administration where you can learn more about licenses, appointment paperwork, changes to demographic information and broker of record updates.
Group Documents and Invoices
How do you notify clients who are delinquent?
Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.
Sales
What products and coverage options can I sell at Kaiser Permanente?
Check out the Plans and Coverage section to see what we offer.
How can I get a quote for my client?
See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.
- What can I do on business.kp.org (formerly account.kp.org)?
- Can a client account have multiple online users?
- Are enrollment changes completed immediately?
- Can my client’s employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
- Can my clients manage their membership via electronic file?
- When can my clients begin using business.kp.org (formerly account.kp.org)?
Group Documents and Invoices
Sales
Online Tools
What can I do on business.kp.org (formerly account.kp.org)?
business.kp.org (formerly account.kp.org) allows you to view group information, manage membership, and view group documents, like contracts and premium statements. Learn how you can easily manage your book of business on business.kp.org. Please note that business.kp.org capabilities vary by region and type of account.
Can a client account have multiple online users?
Yes. Client groups typically have a broker user in addition to the Primary Group Administrator, who can assign additional users as needed.
Are enrollment changes completed immediately?
Submitting enrollments online is the fastest way to make membership changes. Most transactions are completed within minutes.
Can my client's employees use business.kp.org (formerly account.kp.org) to complete their open enrollment?
No, business.kp.org (formerly account.kp.org)is only for group-level administration.
Can my clients manage their membership via electronic file?
Electronic file processing is not handled via business.kp.org (formerly account.kp.org). If you are interested in submitting membership via electronic file, please contact your account manager for more information.
When can my clients begin using business.kp.org (formerly account.kp.org)?
Newly sold groups may begin using business.kp.org (formerly account.kp.org) as soon as their coverage period begins. Existing groups can set up an online user at any time by registering on business.kp.org.
Broker Administration and Compensation
How can I become a broker for Kaiser Permanente?
Learn about getting appointed as a broker in our Working with KP section
Where can I find information about my commission?
Check out the Compensation area in our Working with KP section
How can I update my broker information?
Our Working with KP section has information on Broker administration where you can learn more about licenses, appointment paperwork, changes to demographic information and broker of record updates.
Group Documents and Invoices
How can I move my client to paperless billing?
Paperless billing (for group premium statements) is the standard at Kaiser Permanente. If your group is still receiving paper statements and would like to request paperless billing, please contact an account representative.
How do you notify clients who are delinquent?
Groups that have missed a payment will receive a letter reminding them of the balance due and payment due date. That letter will be followed by a warning of termination letter, which includes the date coverage will end, if payment is not received.
Sales
What products and coverage options can I sell at Kaiser Permanente?
Check out the Plans and Coverage section to see what we offer.
How can I get a quote for my client?
See our Plans and Coverage section to learn more about quotes for small group, large group, or individual and family coverage.
Individual and family
Find out more about our individual and family health plans, including rates and benefit highlights.
Small business
Stay prepared with the latest information and materials for our small business products and services.
Large business
Stay prepared with the latest information and materials for our large business products and services.
Workforce health
Assist your employees in understand the value of workforce health and start creating a healthy work environment.