Our Kaiser Permanente Individual and Family Sales and Producer support team is available to answer questions regarding the following topics:
- Client enrollment and eligibility status
- Plan quotes and benefits
- Enrollment material requests
- Producer of record changes and questions
- Sign Me Up (SMU) registration
When to call Sales and Producer support team
The Sales and Producer support team can be reached at 1-800-474-1079 or via email at ifsales@kp.org, Monday through Friday, 8:30am to 5:00pm.
Note: Please do not send Individual and Family applications to this email address.
When to call Kaiser Permanente Member Services
Some inquiries may require member authorization to release information.
- Claims and appeals
- Identification cards
- Member address changes
- Billing and payments
- Benefits
- Primary care physician selection or change
1-800-290-8900
When to call Washington Healthplanfinder
When a mutual client is enrolled with Kaiser Permanente through the Washington Healthplanfinder:
- Eligibility
- Plan and account changes (including address changes)
- Producer of record adds or changes
- Termination requests
1-855-923-4633
wahealthplanfinder.org
When to call the New Member Welcome Team
New members can contact the New Member Welcome Team anytime during the first 12 months of their membership for questions related to:
- Benefits and coverage
- Transition of care and medications
- Website support
- Help scheduling first visits with a Kaiser Permanente primary care physician
1-888-844-4607
When to call Producer Relations
- Appointment updates
- Producer or agent name, email, or address change
- Producer addition or termination
- Merger or acquisition
- Commission payment or statement inquiry
- Producer Portal access
brokerappt.commission@kp.org
1-800-440-2323
