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Providing superior member experiences

Pregnant person and partner talk with a doctor

Choosing the right health plan can give your business a competitive edge, but only if employees take full advantage of everything your plan offers. Kaiser Permanente makes it simple for your team to understand how their benefits work and how to access the care and services they need. That way, your employees can focus on bringing their best to work every day, and you get the full value from each health care dollar you spend.

Adding value right from the start

From the moment they join Kaiser Permanente, your employees are empowered and encouraged to engage with their health plan. We guide them through the process so they can begin the path to better health right away — eliminating the learning curve that often comes with joining a new health plan and bringing you more value from the very start.

Our guided new member onboarding program makes it quick and easy for employees to:

Learn how to get care in person, virtually, or both. So they can get care sooner and avoid any delays in care that could lead to serious and costly problems later.
Register on kp.org and begin using robust digital tools that make it easy for employees to stay on top of their health. Once they begin receiving care, they’ll be ready to use kp.org and the Kaiser Permanente mobile app to view most lab results, schedule routine appointments, refill most prescriptions, access their medical records 24/7, and more.
Understand their benefits and how to use them. This is especially valuable, since more than half of U.S. employees don’t fully understand what their health plan offers — and don’t think they’re getting the most out of their options.¹
Choose a doctor based on location, specialty, languages spoken, and more. This helps foster good relationships between patients and providers — and employees who have a doctor they know and trust are proven to have better health outcomes.²
Transition prescriptions to their local Kaiser Permanente pharmacy — so they won’t miss a dose or have trouble accessing their current medication before they see a Kaiser Permanente doctor.

Experience it now

Person talking with care team in front of mobile device

Offering convenience, choice, and access

More ways to get care means more opportunities to catch problems before they become serious and costly — and that’s the key to long-term workforce health. With Kaiser Permanente, your employees have access to many convenient options that ensure high-quality care is always within their reach.

Greater access to in-person care — We opened 48 new medical offices between 2018 and 2022 — and more than 95 are in active design or construction.

Convenient care while traveling — Members are covered for urgent and emergency care anywhere in the world. We also offer many options for accessing care in states where Kaiser Permanente doesn’t operate. And virtual care from Kaiser Permanente clinicians is available 24/7 across the U.S. — no appointment required.

Robust virtual care options — Offering convenient care where, when, and how your employees want it.

24/7 virtual care & advice

Phone appointments & video visits

Mobile app & kp.org

E-visits

Online chat

Remote patient monitoring

Mental health apps & online physical therapy

Secure email

Explore care access

Find the right plan for your team. 877-305-7933

Contact sales

Digital tools make navigating care and coverage simple

Both kp.org and the Kaiser Permanente mobile app are seamlessly connected to your employees’ overall care experience — and their health information is in one easy to access place. That means your team isn’t burdened with connecting the dots between in-person and virtual care, they’re free to focus on their health and their work.

Members love our award-winning app

92% member satisfaction rating³
4.8 stars on the App Store®⁴
Named Design Company of the Year in Fast Company’s 2022 Innovation by Design awards
Winner of a 2022 Webby “People’s Voice” award

Personalized tools take the guesswork out of managing costs

Health care can be difficult to navigate, but it doesn’t have to be. Our simple-to-use tools help your employees understand their costs and coverage, prepare for medical expenses, and avoid costly surprises. Your employees have anytime access to personalized and secure financial information that allows them to:

Make payments and view their payment history
Get cost estimates for upcoming care
Review out-of-pocket summaries
Stay informed about deductibles
Check the status of pending claims

Your employees deserve health care designed to make their lives easier

Choose a plan that prioritizes the member experience — and proactively engages, educates, and empowers employees to take full advantage of everything it has to offer. Choose Kaiser Permanente.

Learn more about our health plans that include virtual care. 877-305-7933

Contact sales

Footnotes:

¹Marissa Pleschia, “Employees Want Help with Their Health Benefits, Survey Finds,” Medcity News, August 11, 2022.
²R. Henry Olaisen et al., “Assessing the Longitudinal Impact of Physician-Patient Relationship on Functional Health,” Annals of Family Medicine, September 2020.
³David Salazar, “Kaiser Permanente’s User-Focused App Redesign Makes It the 2022 Design Company of the Year,” Fast Company, September 15, 2022.
⁴Apple is a registered trademark of Apple, Inc. App Store is a service mark of Apple, Inc.