Kaiser Permanente Virtual Complete plans



Offer your workforce a virtual-first option for affordable and convenient telehealth care
Our care teams are connected through our electronic health record system

Greater affordability through a virtual-first approach to care
Feature | Description |
Copay |
Virtual care | Primary care, specialty care, mental health, pediatrics, dermatology, and more |
$0 |
Digital health support | Self-care apps, personalized healthy lifestyle programs, and more | $0 |
In-person preventive care | Routine physicals, screenings, and immunizations |
$0 |
In-person office visits | Including primary care, mental health, and more |
|
Lab tests | Such as blood tests, urine tests, and stool analysis |
$15, not subject to deductible |
Generic prescriptions |
Drugs that are the same quality and effectiveness as their brand-name counterpart | $15, not subject to deductible |
Deductible | The amount the member pays for certain services each year before the health plan starts paying | Range of deductible options |
Feature
:
Description
Virtual care
Primary care, specialty care, mental health, pediatrics, dermatology, and more
Digital health support
Self-care apps, personalized healthy lifestyle programs, and more
In-person preventive care
Routine physicals, screenings, and immunizations
In-person office visits
Including primary care, mental health, and more
Lab tests
Such as blood tests, urine tests, and stool analysis
Generic prescriptions
Drugs that are the same quality and effectiveness as their brand-name counterpart
Deductible
The amount the member pays for certain services each year before the health plan starts paying
Feature
:
Copay
Virtual care
$0
Digital health support
$0
In-person preventive care
$0
In-person office visits
- First 3 visits: $30 before deductible
- Additional visits: $30 after deductible
Lab tests
$15, not subject to deductible
Generic prescriptions
$15, not subject to deductible
Deductible
Range of deductible options
The easy-to-access convenience of virtual care
Virtual Complete plans allow members to:
Schedule phone or face-to-face video visits with their care team and specialists they’ve been referred to.
Get on-demand support with 24/7 care advice by phone.
Order prescriptions on our mobile app or kp.org and get same-day or next-day delivery to their home.
Use our online symptom checker to get personalized care advice within a few hours.
Email their Kaiser Permanente doctor’s office with nonurgent health questions and get a reply within 2 to 3 business days.
Get questions addressed quickly by chatting online with a customer service representative.