Our online account services are developed specifically to help employers manage their Kaiser Permanente accounts. These services allow you to:

• add or terminate employee and dependent coverage
• change employee and dependent demographic information
• view a list of subscribers and their covered dependents
• view your balance due
• view payment history
• view your monthly bill
• pay your bill

Yes.

Demographic changes, coverage terminations, and most enrollments are completed immediately. That means they are registered on our system when you press the "Submit" button. For enrollments where the online system can't match the enrollee to an existing record with 100 percent accuracy, the information will be sent to an account service representative for manual processing. Our service goal is to process these enrollments within two business days.

Yes, in fact we encourage it for groups of 20 or more employees. Filing electronically is a great way to go. However, the online functions will still benefit you by:

• providing a quick way to get a status on your account without making a phone call
• allowing you to work according to your schedule, without limiting you to Kaiser Permanente's service hours

As part of our “go green” initiative, Kaiser Permanente offers paperless billing as our standard delivery method. You may opt-in to paperless billing when you register on account.kp.org or choose to receive a paper bill.

No. Although our online services are the most convenient way to work with Kaiser Permanente, you may still call an account service representative an any time for one-on-one customer service at 303-306-2727.

COBRA enrollments can be processed using online account services.* For Medicare enrollments, please contact your Kaiser Permanente group representative for more information.

No. The service is designed for your group to manage your health plan accounts online. However, your employees who have selected Kaiser Permanente as their health plan can use our site for members to:

• request appointments
• use the health and drug encyclopedias
• contact a pharmacist with a question
• access other useful features to help them manage their and their families' health care

Absolutely. Kaiser Permanente will provide you with one user ID that gives you administrator privileges. That ID allows you to create access codes for those you wish to register and access the site, and to vary their privileges according to their responsibilities. (You will find this item in the "Account access" menu within online account services.)

As soon as you receive your purchaser ID, you can preview online account services by taking our tour. At the end of the tour, you can download an Online account services user ID request form and fax it to the number listed on that form. You will receive your access code in an email, so you can begin using the site after having registered. Please note that you must list yourself as the "requester" on the form.