Now underway: Clients are migrating to a new membership system
We’re continuing to implement a new membership system for customers in Colorado, Georgia, Hawaii, Mid-Atlantic States (DC, Maryland, and Virginia), Oregon, and Washington. This is the continuation of a multi-year investment to replace our current membership systems with an enterprise-wide, modern solution that will make doing business with us easier.*
As a valued partner, we want to make sure you are aware of the changes your clients will experience and how we’ll keep them informed along the way.
What your clients can expect, and when
As customers migrate to the system, they’ll experience some important changes. A robust communications plan will help ensure your clients are well prepared and receiving the right messages at the right time. Communication outreach will include emails, letters, robocalls, newsletters, online messaging, and other informational materials that highlight the new benefits they’ll experience.
Migration is happening in waves
To help ensure a seamless customer experience, migration will occur in waves. Wave 1 was deployed on April 21, 2025; wave 2 was deployed on July 21, 2025; wave 3 will follow in mid-September 2025, and wave 4 is planned for April 2026. Please be aware that your clients will not all migrate at the same time in the same region: If you have more than one client, they may experience changes at different times.
Customer Payment Changes
Once migrated, everything your client needs to pay their monthly premiums and manage their financial health with Kaiser Permanente will be available on business.kp.org (formerly account.kp.org).
If a client is unable to use business.kp.org and will continue to pay monthly premiums via direct bank-to-bank or check, they will be notified before their migration that they are required to update their bank routing (ACH/wire transfer) or check payment information. For your reference:
Paying by check
- The new address is:
Kaiser Foundation Health Plan Inc.
P.O. Box 741562
Los Angeles, CA 90074-1562
Paying using ACH/EFT/wire transfer
- New routing information:
Account number: 001416416461
Active ACH Blocks/Filters on file: Yes
Routing number ACH/EFT: 121000358
Routing number DOM. WIRES: 026009593
SWIFT Code INTL WIRES: BOFAUS3N (U.S domestic) BOFAUS6S (foreign currency)
Account name: Kaiser Foundation Health Plan
Account address: Kaiser Foundation Health Plan Inc., 393 E Walnut Street, Pasadena, CA 91101
Redesigned Bills
Clients who receive bills will transition to a new bill that’s easier to understand. Click here for a handy reading guide.
Paperless Billing
As part of our ongoing “Go Green!” efforts, we are moving to paperless billing. Your clients' bills and historical records are available at business.kp.org in Documents and Manage Payments, respectively.
Eligibility Discrepancy Report (EDR)
As part of our transition to a new membership system, we have added several new columns and deleted others to provide your clients with the most relevant information.
Premium Reconciliation Discrepancy Report (RDR)
Your clients will see some changes to the report as we introduce new elements like streamlined codes, more intuitive descriptions, and clearer options to resolve discrepancies.
Questions?
Contact the Membership Administration Consultant team via email at Membership.Administration.Consultants@kp.org or call 1-855-327-5503.
*Note: Customers with contracts in California migrated to the new premium billing portion – Oracle Revenue Management and Billing (ORMB) – of the platform in 2021 and 2022.