We’re continuing to implement a new membership system for customers in Colorado, Georgia, Hawaii, Mid-Atlantic States (DC, Maryland, and Virginia), Oregon, and Washington. This is the continuation of a multi-year investment to replace our current membership systems, which support eligibility and premium billing, with an enterprise-wide, modern solution that will make doing business with us easier.*
As a valued partner, we want to make sure you are aware of the changes your clients will experience and how we’ll keep them informed along the way.
As customers migrate to the system, they’ll experience some important changes. A robust communications plan will help ensure your clients are well-prepared and receive the right messages at the right time. Communication outreach will include emails, letters, robocalls, newsletters, online messaging, and other informational materials that highlight the new benefits they’ll experience.
To help ensure a seamless customer experience, migration will occur in waves. Wave 1 was deployed on April 21, 2025; wave 2 was deployed on July 21, 2025; wave 3 was deployed on September 22, 2025, and wave 4 is planned for April 2026. Please be aware that your clients will not all migrate at the same time in the same region: If you have more than one client, they may experience changes at different times.
As your clients migrate, they’ll also experience a new, more convenient way to pay their monthly premiums online using the new Manage Payments section on business.kp.org (formerly account.kp.org). Paying online through Manage Payments is recommended as it’s faster, more efficient, and ensures payments are posted quickly and accurately.
Some of your clients currently have active accounts in business.kp.org, however, some do not. For those clients with an active account on business.kp.org:
For those clients without an active account on business.kp.org:
Note: Historical billing information will not be available in Manage Payments. Your clients can download their billing and payment history by going to Billing History in the current platform at kp.org/mas/onlinebilling, and printing/saving records as a PDF document.
Help your clients learn more about the features of Manage Payments in this video. Additional tutorial videos highlighting the features and functionality available on business.kp.org are located here or via this User Guide.
If a client is unable to use business.kp.org and will continue to pay monthly premiums via direct bank-to-bank or check, they will be notified before their migration that they are required to update their bank routing (ACH/wire transfer) or check payment information. For your reference:
Paying by check
Kaiser Foundation Health Plan Inc.
P.O. Box 741562
Los Angeles, CA 90074-1562
Paying using ACH/EFT/wire transfer
Account number: 001416416461
Active ACH Blocks/Filters on file: Yes
Routing number ACH/EFT: 121000358
Routing number DOM. WIRES: 026009593
SWIFT Code INTL WIRES: BOFAUS3N (U.S domestic) BOFAUS6S (foreign currency)
Account name: Kaiser Foundation Health Plan
Account address: Kaiser Foundation Health Plan Inc., 393 E Walnut Street, Pasadena, CA 91101
Clients who receive bills will transition to a new bill with a prominent display of key information to make it easy to understand. Click here for a preview. To ensure premium charges are accurate on our end, once on the new membership system, your clients' October bill, which covers the November premium, may arrive up to two days later than expected.
As part of our ongoing “Go Green!” efforts, we will begin to transition to paperless billing over the next few months. Going forward, your clients' bills and historical records will be available at business.kp.org in Documents and Manage Payments, respectively. You can expect to hear more about this transition soon.
Members not included in a client’s full file will be terminated based on contract guidelines. To ensure accuracy, they must explicitly report any member coverage terminations and requested dates in their eligibility file.
We’re making some updates to the following reporting tools:
Your clients’ billing statement(s) will be generated on the 15th of every month, and payment will be due by the 1st of the coverage period.
As we make this transition, our current systems will require some housekeeping. As a result, clients may experience periodic delays in contract changes and membership enrollments. These delays will not impact the ability to receive timely care.
Contact the Membership Administration Consultant team via email at Membership.Administration.Consultants@kp.org or call 1-855-327-5503.
*Note: Customers with contracts in California migrated to the new premium billing portion – Oracle Revenue Management and Billing (ORMB) – of the platform in 2021 and 2022.
