Demand is high — why is utilization so low?
While employer demand for third-party telehealth services is high, employee utilization is surprisingly low. In 2016, more than 70% of large companies offered employer-sponsored telehealth services in states where it’s allowed — but a survey showed that only 3% of employees had used them in the first half of the year.4
People’s biggest concerns about using telehealth services are cost, privacy, and losing the personal relationship with their doctor.5 Because telehealth care at Kaiser Permanente happens within our connected system, we’re uniquely positioned to address these concerns — and many of our members take full advantage of their telehealth options. From scheduling in-person visits on our mobile app to connecting with their personal doctors by phone, video, or email, millions of our members are getting care when and where it works for them — on the devices they already use.
Connecting telehealth with total health
At Kaiser Permanente, we use telehealth for preventive care and chronic condition management, not just for simple one-time health care needs. And telehealth is a component of our integrated care program — not an add-on. It’s available to all members and built into your company’s health plan. Kaiser Permanente members get the same high-quality care they’d get in person — care that’s covered by their plan, captured in their electronic health record, and becomes part of their overall health care experience.