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Contact a representative

Choose from the selections below or on the left to contact a representative and get assistance with questions and requests related to your clients' Kaiser Permanente account.

Sales team (new clients)


Individual and family plans

Phone: 1-800-697-0796 (toll free)


Small business

Phone: 1-866-523-0924 (toll free)


Large business

Phone: 1-866-523-0924 (toll free)

Email: KPBrokerSales@kp.org


Medicare

Phone: 1-301-525-6897

Email: Piper.J.Gary@kp.org

Account management teams (existing clients)


Small business

(1 to 50 employees)

Phone: 1-866-523-0924 (toll free)


Large business/Labor & trust

(51 to 500 employees)

Phone: 1-301-816-7136


Medicare

Phone: 1-301-525-6897

Email: Piper.J.Gary@kp.org

Contacts for member questions


Information on Enrollment, Eligibility, Terminations (KPIF and Commercial Group)

Phone: 1-800-777-7902 (toll free)

*An authorization form is required when you request information for a member.

Medicare Member Service Contact Center
 
Phone: 1-888-777-5536 (TTY 711) 
 
If a member needs assistance with or has questions about their health plan or specific benefits, they can speak with one of our Member Service representatives.


Medicare Member Service Contact Center

Phone: 1-888-777-5536 (toll free) or call TTY 711

If a member needs assistance with or has questions about their health plan or specific benefits, they can speak with one of our Member Service representatives.