The Medicare Sales Producer Support team is available to answer questions regarding the following topics:
- Medicare Certification and Training
- Book of Business questions
- Client eligibility
- Client enrollment status
- Plan quotes and benefits
- Sales kit requests
- Producer of Record changes
- Online quoting
KPWA Medicare Sales Producer Support team
Phone: 1-800-581-8252, Monday through Friday, 8:30 a.m. to 5 p.m.
Email: KPWA.Medicare@kp.org (Please do not send Medicare Advantage elections forms to this email address.)
To learn more about our Medicare Advantage plans and market, unique care model, and organizational values check out our on-demand supplemental agent training. (Please note, this training does not replace the required annual Medicare certification training through Miramar:Agent.)
Producer Relations
- Appointment updates
- Name, email, or address change
- Producer addition or termination
- Merger or acquisition
- Commission payment or statement inquiry
- Producer Portal access
Producer Relations Line:
Phone: 1-800-337-3196
- Press 1 for commissions and appointments.
- Press 2 for producer website questions.
Email: brokerappt.commission@kp.org
Medicare Member Services
Some inquiries may require member authorization to release information.
- Claims status and appeal
- Coordination of benefits
- Identification card
- Medicare coverage
- Member address change
- Member billing and payments
- Member benefits
- Outpatient fee quotes
- Provider network
- Primary care physician selection or change
Medicare Member Services:
Phone: 1-888-901-4600 (TTY 711). Representatives available:
- April 1 through September 30: Monday through Friday, 8 a.m. to 8 p.m.
- October 1 through March 31: 7 days a week, 8 a.m. to 8 p.m., except major holidays.
