Broker service line 844-394-3978 (Mon-Fri 8am-5pm PT)

If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-nw@kp.org.

For broker escalations regarding KPIF enrollment and premium billing, please contact KPIF-Broker-Escalations@kp.org.

For compensation questions, please fill out a Compensation Inquiry Form and send to brokersupport-nw@kp.org.

For technical questions related to Business.kp.org or Book of Business access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 8am-5pm PT) or by email at csc-sd-cas-web-support@kp.org.

Questions about your account or can’t complete your transactions online?

Billing and eligibility
Phone: 866-868-7220
Option 7: Eligibility
Option 8: Billing
Email: csc-den-roc-group@kp.org
Hours: Mon–Fri, 7 a.m.–6 p.m., (PT)

Electronic file interchange
Email: csc-efi-em-liaison@kp.org

Questions about your business with KP?

Broker Compensation Shared Services
Phone: 844-268-2943
Email: brokersupport-nw@kp.org

New Group Sales
Phone: 503-813-2630, option 2
Email: nw.small.business@kp.org
Email: nw-large-business@kp.org

Account Management
Please contact your Kaiser Permanente representative

Need help with other plan services?

Employer & Broker Services
Phone: 855-327-0507
Hours: Mon.-Fri., 9 a.m.-5 p.m. PT
Email: nw.kp.ebs@kp.org