Online self-service support for general agents

Online Self-service Support for General Agents

General Agents can use the self-service features on business.kp.org to submit new small group applications. These features are designed to make managing your Kaiser Permanente small group account easier:

• Access to business.kp.org: Delegate permissions to key staff.
• Submitting new group applications online:
  • Save time with a streamlined census upload experience, improving accuracy.
  • View the status of in-progress transactions.
  • Significantly reduce turnaround times.

For step-by-step guidance, check out the following reference materials:

• General Agent Self-Service Step-by-Step Guide for New Group Enrollment, Registration and Delegation
• General Agent Self-Service FAQ

General Agent Expanded Capabilities

General Agent Expanded Capabilities- Recording 10/03/2025

As of October 2025, additional capabilities have been made available to our General Agent partners to support the ongoing administration of existing groups. General Agents will now have access to:

• Manage Members
• Group Documents
• Renewal Packets 

In addition to these new capabilities, an enhancement has been introduced to the new group enrollment process. General Agents can now use DocuSign in ALL REGIONS to request required signatures for certain forms directly from the employer, and these will be automatically delivered to Kaiser Permanente for review and processing, making it easier than ever to support brokers.

DocuSign Forms Available:

• New Group Broker Of Record Form
• Primary Group Administrator Online Access Request Form
• First Month’s Payment: Electronic Fund Transfer (EFT) / Binder Payment